1. Overview
This Privacy Policy explains how TrackFlow handles information when you visit gettrackflow.website, create an account, contact us, or use the TrackFlow platform.
2. Information we collect
Depending on how you use TrackFlow, we may collect account information such as username and email address; authentication and session information; campaign and tracking configuration; conversion, payout and reporting data; and technical information associated with tracked visits, which can include IP address, approximate location or GEO data, device, browser, operating system, referral and campaign parameters, timestamps, and fraud or bot signals.
3. How we use information
- Provide, secure and maintain TrackFlow.
- Create accounts, authenticate users and support password recovery.
- Record and attribute clicks and conversions and provide reporting requested by customers.
- Respond to contact and support requests.
- Prevent abuse, fraud, bots and unauthorized access.
- Diagnose errors and improve reliability.
4. Email and service providers
TrackFlow uses third-party infrastructure providers to operate the service, including Cloudflare for application and database infrastructure and Resend for certain transactional email delivery. Information is shared with providers only as needed to provide the relevant service and protect the platform.
5. Customer tracking data
When a TrackFlow customer uses the service to track traffic, TrackFlow processes tracking and conversion information on that customer's behalf to provide the requested attribution and reporting functionality. Customers are responsible for using the platform lawfully and for providing appropriate notices to their own users where required.
6. Cookies and sessions
TrackFlow uses an essential session cookie to keep authenticated users signed in. The application may also use request and security information necessary to operate, protect and troubleshoot the service. We do not describe optional advertising cookies here because the current landing page does not intentionally require them.
7. Retention and deletion
We retain account and operational information for as long as reasonably necessary to provide the service, maintain security, meet legitimate operational needs, or comply with legal obligations. Retention can vary by data type and account status. Where applicable, you may request correction or deletion of your personal information by contacting TrackFlow.
8. Security
We use reasonable technical and organizational safeguards designed to protect information. No internet service can guarantee absolute security.
9. Your choices and requests
Depending on applicable law, you may have rights to access, correct, delete, restrict or otherwise control certain personal information. To make a privacy request, use the contact form on the website and clearly describe the request.
10. Children
TrackFlow is intended for business and professional use and is not directed to children.
11. Changes
We may update this policy when our service, data practices or legal obligations change. The updated version will be posted on this page with a new update date.
12. Contact
For privacy questions or requests, use the TrackFlow contact form.